F.A.Q. TOURS

Where will our driver meet us if we are staying in an apartment rental without a lobby and a concierge?

Your Rome Private Driver will meet you just outside the entrance of your rental apartment or B&B at the exact time of your pick-up.

In case your accommodation is in an area where we cannot park our vehicles, your driver will park as close as possible and meet you at your door to escort you to the vehicle.

Where will our driver meet us at the cruise ship for our shore excursion?

Your RomeCabs Private Driver will meet you on the pier next to your ship with a sign bearing your last name. If the pier is busy and you do not see your driver, please call us immediately and we will make sure you meet your Private Driver immediately.

When do we pay for our tours?

You may pay your driver in EUROS at the time of tour, or you may pay in advance via PayPal or Credit Card online at the Time of Confirmation of Service. Please be sure to read the CANCELLATION POLICY for Prepaid Services published on each tour page.

If you require an ATM machine to access funds, your Driver will be more than happy to assist you in locating one.

Can we share a Shore Excursion Tour with others to save money?

Tour sharing is a great way to save money. Whether booking your vacation with friends to share expenses or posting an ad on Cruise Critic Roll Call for shore excursions, you can save quite a lot for a group of 6. Please read our TOUR SHARING page for more info.

If we are sharing a tour with others, how do we pay for it?

You can divide the cost of the tour and pay your Driver in FULL (each party separately or together) in EUROS.

How and when do we pay for the private tour guide?

You pay your private Licensed Tour Guide in Euro funds directly at the end of the tour service he or she provides. Neither RomeCabs or Driver Guide will accept payment for or on behalf of your tour guide.

How do you recommend we dress for our tour and what should we bring with us?

We recommend comfortable shoes and clothing. Since many (if not most) of Italy’s streets are cobblestone, high heels, strappy sandals, and flip-flops can be dangerous.

During the summer months, we also recommend sunblock, sunglasses, summer hats to keep your head cool, or sombreros/summer umbrellas.

Don’t forget important items such as your wallet and ID. Valuable items such as your passport, expensive jewelry that can be easily lost or misplaced, large sums of money in excess of what is necessary to cover all expenses on the tour should be kept in a safe inside your hotel.

What is your cancellation policy?

We kindly ask that you give us at least 7 days advance notice of your cancellation so we may re-book your reserved vehicle and driver to other travelers in need of our service, and your driver will not be left without an income for the day you canceled.

For COMPLETE information, please read the PAYMENT OPTIONS and CANCELLATION POLICY published on each tour page.

What is included in the tour price?

Your quoted tour price includes a private deluxe vehicle and a professionally licensed English Speaking Driver, fuel, applicable tolls, insurance, parking fees, and Italy VAT tax.

Are tips/gratuities included?

Quoted prices don't include gratuities. You may tip your Driver at your leisure if you are happy with the service he or she provided for you.

Can we extend our Rome tour if we enjoy our day and would like to stay longer?

We are more than happy to accommodate your needs, and if you would like to extend your tour, please let your Driver know.

There is an extra fee of 50 Euros per hour for each additional hour past the suggested return time.

For example: if your return time is 5 PM and you wish to return at 7 PM, there will be a 100 Euro fee added to the total amount of the tour.

Where will our Driver pick us up at Civitavecchia port?

For Civitavecchia Shore Excursions and Civitavecchia Port Transfers, our drivers will meet you on the pier next to your ship with a sign bearing your last name.

Because our professional license allows us full entrance inside Civitavecchia port, you do not have to walk far to the vehicle.

What happens if the weather is terrible in the area we booked a tour? Can we exchange for another tour?

We have many tours that we offer in different regions of Italy that you can choose from. You will definitely not be disappointed if your chosen tour turns out to be a washout, there are many more wonderful places to see and things to do in Italy!

Please note that there might be a price variation for different tours. The price difference will be adjusted appropriately when you choose a different tour.

Do you make a commission from restaurants and private tour guides you recommend?

No we do not. We believe in providing our clients with quality service that you enjoy and feel is priced fairly. We never receive commissions or kickbacks from anyone. Our guests are free to enjoy lunch at any restaurant they wish. Your driver will be happy to offer recommendations based on what our other guests have enjoyed.

What if we are running late for our hotel pick-up time in the morning?

If you are anticipate meeting your Driver later than the planned pick up time, please call us immediately so we can notify your driver of your delay. You can make up for your delay at the end of the tour.

What if we exit the ship late for our Shore Excursion?

If you are anticipate meeting your Driver later than the planned pick-up time, please call us immediately so we can notify your driver of your delay. We apologize, but it is not possible at this time to offer discounts on services that do not depart from Rome or Civitavecchia port.

Can we change the itinerary during the tour ifwe’d like to spend more time in one place and less in another?

Whenever possible you certainly can do that. Your Driver will assist you so you will not run behind schedule and miss important sites, or cause you to arrive late to your ship. We strongly suggest you follow the guidance of your driver to ensure the best possible experience on your tour.

Please bear in mind that, if you booked your museum/monument tickets online (Vatican Museums, Uffizi Gallery, Accademia Gallery, or Colosseum), you must enter the museums at the time slot you reserved. Failure to arrive for your visit on time may result in your ticket being rendered invalid.

How can we make sure we won’t miss our ship during a Shore Excursion?

Our Shore Excursion tours are carefully planned with serious consideration of distance, time, and traffic conditions to ensure an exciting excursion with a prompt return to your ship. We would never steer you in areas of Italy that may potentially place you at risk of missing your ship.

Our vehicles are safe and are properly and frequently maintained. In case of a vehicle breakdown, we have a strong network where a replacement vehicle will be provided to you immediately. We take every measure to ensure our clients have the best possible experience on our Shore Excursions and implement all possible efforts to eliminate any potential incidents that would cause our clients to arrive late for their ship’s departure.

Also importantly, you must DEPART FROM ROME at the TIME your Driver advises you... lingering longer than advised places you at risk of arriving at the port late.

Can you guarantee that we will see everything in your itinerary and won’t feel rushed?

Our tours and Shore Excursions are carefully designed and planned to offer as much as possible to our clients in the allotted time without feeling rushed or exhausted at the end of the day.

We offer plenty of time to enjoy each site and still have enough time to see everything on the itinerary. It's important to follow your driver's recommendation for how much time to spend at each attraction in order to see all of them in the tour.

If are touring from your Rome hotel and you choose to spend even more time on certain favorite sites, or would like to extend the length of the tour, you may do so at a rate of 50 Euros extra per hour. Your Driver will be more than happy to accommodate your desires and do his best to make your tour experience the best possible. However, shore excursions from Civitavecchia cannot be extended due to the restricted time available at the port.

How close to the sites in Rome can you drop us off at?

Our professional license allows our vehicles to stop as close to sites as legally possible in accordance with local traffic regulations.

We are also permitted to pick up and drop off our clients at Civitavecchia port right by your ship!

I sent you an inquiry email and did not receive a response or a confirmation.

We appreciate your business and always respond to all inquiries within 24-48 hours. If you have not received a reply from us, please check your spam box in case our reply email ended up there. We also check our spam box regularly.

Otherwise please send us another inquiry immediately so we can check on the status of your previous email.

What if a museum or a site on our Monday tour is closed to the public? Can it be substituted with something else?

Definitely! There are many wonderful places to see and exciting things to do when you have to substitute a visit to a site that is closed on the day of your tour. We are very happy to make suggestions for you based on your wishes and desires.

What are the most popular Rome Tours?

The most frequently booked Rome tours are:

What are the most popular Shore Excursions from Civitavecchia?

The most frequently booked Shore Excursions from Civitavecchia are:

Can we book a morning tour from Rome with a drop-off in Civitavecchia?

Certainly! We offer Pre-Cruise Tours with pick up from Rome hotel and drop off right at your ship in Civitavecchia. We offer the following Pre-Cruise tours:

Can we book a tour from Civitavecchia that ends in Rome after our cruise?

Absolutely! We offer a wide variety of Post-Cruise Tours from Civitavecchia to Rome.

Our most popular Rome Post-Cruise Tours are:

You may also consider visiting the Roman Countryside Post Cruise. We offer the following top-selling Post-Cruise Rome Countryside tours:

Guests can also enjoy the following post-cruise tours to Tuscany and Orvieto wine tasting:

Do you offer Tours from Rome to Tuscany?

We offer many tours from Rome to Tuscany. For example, these are our most frequently booked Tuscany tours from Rome: